Communicating At Work – Book Report
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A 9 page paper. Communicating at Work is written by Tony Allesandra, Ph.D. and Phil Hunsaker, Ph.D. This paper offers a synopsis of the book and includes some of the many ideas the authors provide. Different topics discussed include the four styles of communicating, nonverbal communication, listening, writing skills, effective meetings and more. Bibliography lists 1 source.
Filename: PGcmwrk.rtf
Paper Title: Communicating At Work – Book Report

Communicating Customer Service
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A 12 page paper discussing the issue of customer service at Ameritech as a problem of internal and external communications. The company consistently issues press releases glossing over the long term customer service problems and then generally fails to live up to the promises made in those press releases. The paper examines possible underlying reasons and make suggestions for a better approach. Bibliography lists 10 sources.
Filename: KSbusCommPR.wps
Paper Title: Communicating Customer Service

Communication -- Shifting from Transmission to Ritual
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This 6 page report discusses how the processes in which ideas and information are transmitted or communicated differs significantly from the ways in which communication evolves as a ritualistic operation. From both a theoretical and a practical perspective, communication that exists only to impart information is very different from communication that takes place as either part of or as an outcome of ritual. It is important to consider how communication figures into the larger context of defining social interaction, determining its greater meaning, and serving as a means through which people are able to connect with “something” greater than themselves as individuals. Bibliography lists 6 sources.
Filename: BWcomrit.wps
Paper Title: Communication -- Shifting from Transmission to Ritual

Communication / Construction Work
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A 8 page research paper discussing two issues of communication: opening communication channels on the work site and improving one's own communication processes. The writer contends that open communication channels enhance job performance and offers three specific suggestions for how to accomplish this. The second part of the paper deals with how supervisors can improve two aspects of their own communication processes to also enhance moral and job performance and to avoid misunderstandings. Bibliography lists 5 sources.
Filename: Const.wps
Paper Title: Communication / Construction Work

Communication Analysis
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A 5 page paper identifying communication "disconnects" at an organization, followed by identification and discussion of specific points used as examples. The paper presents examples in a 2-page text table, and then assigns the organization (a school district) a score of 88 for overall effectiveness. The same circumstances in another organization would be deserving of a score in the low 90s, perhaps a 91 or 92. Because this specific organization is a public school district and is charged in part with teaching better skills than those exhibited in several areas of communication, however, it is awarded a lower score. Bibliography lists 3 sources.
Filename: KScommMgmtRA.rtf
Paper Title: Communication Analysis

Communication Analysis and the Sacramento Kings
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This 6 page report discusses the National Basketball Association (NBA) team, the Sacramento Kings. Different communication theories and frameworks are used to consider the effectiveness of the team’s Internet site. Bibliography lists 8 sources.
Filename: BWsackng.rtf
Paper Title: Communication Analysis and the Sacramento Kings

Communication and Blumer's Concept of Symbolic Interaction
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This 5 page paper considers the concepts presented in by Herbert Blumer in the book Approaches to Human Communication. This paper presents Blumer's arguments regarding the impact of symbolic interactions. No additional sources cited.
Filename: MHHumCom.wps
Paper Title: Communication and Blumer's Concept of Symbolic Interaction

Communication and Culture: Assessment Questions
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This 4 page paper evaluates two questions posed by a student for a communication and culture class. A photograph is evaluated for iconic, symbolic or indexical elements. Stereotyping is discussed in the context of print media. Bibliography lists 4 sources.
Filename: SA416QaA.rtf
Paper Title: Communication and Culture: Assessment Questions

Communication and Dialogue: A Review of Two Articles
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A 3 page overview of two articles in communication. Emphasizing the importance of dialogic leadership, “Williams’ 1999 article entitled “Dialogic Leadership” recounts the communication problems behind numerous organizational problems at key U.S. firms. Bohm, Factor, and Garrett (2003) also explore the importance of dialogue, contending that dialogue offers us the means of overcoming many of the various problems which confront the world today, a means of exploring the “presuppositions, ideas, beliefs, and feelings” which control group interactions. No additional sources are listed.
Filename: PPComOr2.rtf
Paper Title: Communication and Dialogue: A Review of Two Articles

Communication and Disputes in Cyberspace
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This 10 page paper considers how disputes and misunderstandings can occur in cyberspace as a result of the style of the communication medium and the way the communication is interpreted. The paper also looks at how and where he disputes may be resolved and where the distance and detachment of cyberspace is an advantage or a disadvantage. The bibliography cites 18 sources.
Filename: TEcybercom.rtf
Paper Title: Communication and Disputes in Cyberspace